Click & Collect


      2 Hour* Click & Collect

      Want it today? Buy in-stock products from Domayne Online® before 3pm for same day pick up*. Available every day! * apply.

      Not in a hurry? Your purchase is available for pick up from your selected store for up to 3 weeks.

      1. For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from Ecomm Enterprises Pty Limited A.C.N. 145 985 600 (trading as Domayne Online®) (Domayne Online®). Your purchase from Domayne Online® can be collected from your local Domayne® franchised store for convenience.
      2. Purchases from Domayne Online® are governed by these Terms and Conditions, and the Domayne Online® Terms and Conditions of Sale available here.
      3. 2 Hour Click & Collect is only available where your purchase from Domayne Online®:
        1. is finalised on a day on which your nominated Domayne® franchised store is open for business;
        2. is finalised a minimum of two (2) hours before your nominated Domayne® franchised store closes for that day;
        3. is finalised before 3pm on that day (being 3pm at the location of your nominated Domayne® franchised store);
        4. is categorised as being ‘In Stock’ by Domayne Online® during the purchase process;
        5. is not affected by an event outside the reasonable control of Domayne Online®; and
        6. is not categorised as ‘Currently Unavailable’ or ‘Pick up not available’.
      4. Click & Collect may not be available for products marked as ‘Pick up not available’.
      5. The opening hours of Domayne® franchised stores are specific to each Domayne® franchised store. You will need to verify the opening hours of your nominated Domayne® franchised store (including in relation to public holidays).
      6. Please use the Store Finder functionality on the Domayne Online® website, or alternatively contact your nominated Domayne® franchised store or 1800 DOMAYNE (1800 366 296) to find out the opening hours of your nominated Domayne® franchised store.
      7. If your purchase is finalised after 3pm on a day that your nominated Domayne® franchised store is open for business (being 3pm at the location of your nominated Domayne® franchised store), your purchase will be attended to the next day that your nominated Domayne® franchised store is open for business.
      8. If you make your purchase from Domayne Online® or seek to collect your purchase from Domayne Online® outside of the opening hours of your nominated Domayne® franchised store, your purchase will be attended to the next day that your nominated Domayne® franchised store is open for business.
      9. Each Domayne® franchised store within a Domayne® complex is owned and operated by an independent franchisee that is granted a franchise by a subsidiary of Domayne Holdings Limited to use certain intellectual property including the trade mark Domayne®, pursuant to the terms of a franchise agreement.
      10. How does 2 Hour Click & Collect work?
        1. Add your selected products to your cart and proceed to check out;
        2. Select the ‘Free pick up in store’ option and select your preferred collection location by entering your preferred postcode or location where you wish to collect your purchase from Domayne Online®;
        3. Once you have selected your preferred collection location, a status will be displayed next to your selected products which will be either:
          ‘In Stock’: this means your products will be available at your preferred pick up location, and are able to be picked up on the same day you purchase your products from Domayne Online®.
          ‘Currently Unavailable’: this means that your products cannot be collected from your preferred pick up location on the same day you purchase those products from Domayne Online®. The ‘Currently Unavailable’ products should be available for pick up from your preferred location at a later date.
          ‘Pick up not available’: this means your products are not available for collection at your preferred pick up location and will not become available at your preferred location. The products you have purchased from Domayne Online® may, however, be available for collection at other pick up locations or via a delivery method.
        4. Finalise your purchase from Domayne Online®;
        5. Receive confirmation email from Domayne Online® regarding your purchase from Domayne Online® (at which time title in the products you have purchased has passed to you); and
        6. Pick up your Domayne Online® purchase from your nominated Domayne® franchised store for convenience.
      11. Your purchase from Domayne Online® is subject to a fraud analytic pre-screening that is undertaken during the payment process. Your payment to Domayne Online® is assessed by Domayne Online® and will be deemed to be either (1) ‘accepted’, (2) ‘under review’, or (3) ‘rejected’. You will be contacted by the Domayne Online® Security Team to discuss the status of your purchase if it is either (2) ‘under review’, or (3) ‘rejected’, or alternatively you can contact the Domayne Online® Security Team at security.online@au.domayne.com
      12. The ability of Domayne Online® to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Domayne Online®.
      13. If you elect to use Click & Collect, you will receive the following from Domayne Online®:
        1. a Confirmation email confirming your purchase from Domayne Online® (please note that title in the products has passed to you at this time);
        2. a Back Order email confirming that Domayne Online® has ordered the products you have purchased from Domayne Online® (if your products are ‘Currently Unavailable’);
        3. a Ready To Pick up email (if your products are ready to pick up); and
        4. an email attaching your tax invoice from Domayne Online®.
      14. To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Domayne Online® Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.

      1. Select 'Free pick up in store'

      Use the 'Free pick up in store' option in the cart and select your preferred pick up location. Domayne will order your purchase if it is out stock (some exclusions apply).

      2. Ready to Pick Up

      A 'Ready To Pick Up' email will be sent to you by Domayne Online, when your purchase is ready for collection.

      3. Pick up in store

      Please present the following:

      • Your photo ID
      • Your order confirmation number from Domayne Online - the 10 digit number at the top of your 'Order Confirmation' email
      • The credit card used for your purchase (excludes PayPal transactions)

      Common Click & Collect Questions

      When you purchase in-stock products from Domayne Online before 3pm*, you will receive a ‘Ready To Pick Up’ email from Domayne Online, that your purchase is ready to be picked up from your selected Domayne franchised store in as little as 2 hours.* apply.

      You will receive a ‘Ready To Pick Up’ email from Domayne Online.

      Head to your selected Domayne franchised store and look for the Click & Collect signage or speak to a staff member.

      Once your purchase is available for pick up, your selected Domayne franchised store will hold it for 21 days. Following this, your purchase from Domayne Online will be cancelled and a full refund will be issued.

      Please present the following:

      • Your photo ID
      • Your order confirmation number from Domayne Online – the 10 digit number at the top of your ‘Order Confirmation’ email
      • The credit card used for your purchase (excludes PayPal transactions)

      If a product is marked 'Currently Unavailable' at your selected Domayne franchised store, this means that your products cannot be collected from your preferred pick up location on the same day you purchase those products from Domayne Online. The ‘Currently Unavailable’ products should be available for pick up from your preferred location at a later date. You can still select this store for Click & Collect and complete your purchase from Domayne Online.

      You will receive an ‘Order Confirmation’ email followed by a ‘Back Order’ email, indicating that your purchase has been ordered by Domayne Online. Once your products become available for pick up from your selected Domayne franchised store you will receive a 'Ready To Pick Up’ email from Domayne Online.

      If the products in your shopping cart are marked as ‘Pick up not available’, that particular Domayne franchised store cannot be selected as your pick up location.

      Yes! To safeguard your purchase, you are required to email the full name and contact number of the person collecting your purchase to the Domayne Online Security Team at security.online@au.domayne.com

      The person collecting your purchase will be required to present the following at the selected Domayne franchised store:

      • Their photo ID
      • The order confirmation number from Domayne Online – the 10 digit number at the top of your ‘Order Confirmation’ email from Domayne Online

      For further details, please speak to a representative from the Domayne Online Customer Service Team.

      © 2018 Domayne Online   |   Domayne Online is operated by Ecomm Enterprises Pty Ltd, an independent franchisee. Domayne Stores are operated by independent franchisees.

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