Product Care

Making a claim is simple. You can register Your claim online at www.productcareau.assurant.com or call our Customer Care team on 1300 117 083.

If you purchased your Product Care plan prior to 1 August 2022, Call the Customer Care team on 1300 880 459 or visit www.productcareclaims.com

Please contact Your original store of purchase to obtain a copy of Your receipt. If You cannot recall where You made Your purchase, please call 1300 880 459.

You will not be entitled to a replacement of Your Product under Your Product Care and You may incur charges with Your claim, such as freight and assessment costs.

We recommend that You contact Us prior to transporting Your Product. You may not be required to transport Your Product. We can let You know about what options You have to get Your Product assessed as quickly as possible. Call Us on 1300 880 459.

Your right to a remedy under Product Care starts on the expiry of the Manufacturer's Voluntary Warranty Period for Your Product. This period may differ between products and should be set out on Your Original Documents.

No. Upon lodgement of Your claim with Us, an assessment needs to be carried out by Our approved agent to confirm whether Your Product has failed to operate as a result of an Eligible Fault. Freight costs to transport Your Product for assessment and all assessment costs are covered if an Eligible Fault is found.

In order for Us to provide You with an easy claim registration experience, We ask that You have the following items handy when calling Us:

• A copy of Your Original Documents
• The brand, model and serial number of Your Product
• Your contact details, including phone or email

In the event that Your Product is purchased under a company name, We may require evidence that the person calling has authority to make the claim

An assessment organised and performed by Us must take place before a remedy is offered.

Product Care does not cover Commercial Use on dishwashers, washing machines, dryers and coffee machines.

There are exclusions to Your cover. Refer to the definition of ‘Eligible Fault Exclusions'.

Product Care is not available on all products, including but not limited to refurbished products.

Your replacement benefit is a one-time use and is not immediate. If Your Product is replaced (or We give You a store credit or cash settlement) then Your Product Care replacement entitlement will cease.

If, during the Product Care Term, an Essential Accessory (e.g. Non-Standard Battery or essential cord) fails to operate solely as a result of an Essential Accessory Eligible Fault, We will replace the Essential Accessory but not Your Product in its entirety.

Your Product Care does not provide You with any right or entitlement in respect of any Excluded Accessory.

If You wish to make a claim under Your Product Care, You must contact Us to arrange an assessment of Your Product.
You must keep a copy of Your original Tax Invoice for Your Product with Product Care.
At all times You must install, maintain and use Your Product as set out in the Manufacturer's instructions.

Yes. You can make a claim from anywhere in the world. See the terms and conditions for the claim process.

• Faults that entitle You to reject Your Product under the ACL or entitle You to a replacement or refund of Your Product under the ACL
• Faults to Your Product occurring during the Manufacturer's Voluntary Warranty Period
• No fault found
• Cosmetic Damage
• Consequential losses including the loss of any profits, revenue, data, goodwill or reputation and damage to other goods or property (other than food spoilage and laundry costs as detailed on page 20 of the Terms and Conditions for Product Care Replacement Plan (Electrical)
• 'Eligible Fault Exclusions' being a fault or failure of Your Product with Product Care caused by any one or more of the following:
  (a) the transportation, repair, alteration, installation, uninstalling, dismantling, or reinstallation of Your Product with Product Care by any person other than Us (or by any person not authorised by Us);
  (b) defects or design faults that are covered by the Manufacturer or distributor whether or not through the process of a product recall;
  (c) accident, misuse or abuse of Your Product with Product Care;
  (d) liquid penetration;
  (e) infestations of vermin, pests or insects;
  (f) rust, corrosion or mould;
  (g) use of Your Product with Product Care outside of the Manufacturer's instructions (You must ensure that You read the Manufacturer's instructions prior to using Your Product with Product Care and maintain any servicing on Your Product with Product Care that may be described within the Manufacturer's instructions);
  (h) failure or consumption of consumables used with Your Product with Product Care, including, but not limited to, filters, Standard Batteries, cables, fuses and bulbs;
  (i) failure of any Excluded Accessory used in conjunction with Your Product with Product Care;
  (j) failure of an Essential Accessory;
  (k) Screen Burn;
  (I) an electrical surge;
  (m) user or manufacturer installed software or firmware. Product Care does not provide You with any right or entitlement in respect of any user or manufacturer installed software or firmware; and
  (n) Commercial Use – if your product with Product Care is a washing machine, dryer, dishwasher or coffee machine.

For the avoidance of doubt, if You lose Your Product, We have no liability or responsibility to You under Your Product Care and You will not be entitled to a refund of any amount paid by You for Your Product with Product Care.

Product Care does not provide You with any right or entitlement in respect of any Excluded Accessory.

A claim under Your Product Care will only be assessed if that claim is made by You, someone authorised by You or, where You have transferred Your Product with Product Care, the new owner of Your Product with Product Care.

You would have been given a product brochure at the time of purchase with the terms and conditions set out within.
Product Care plans purchased before 1st August 2022, please click here and download the appropriate brochure applicable to you.
Product Care plans purchased on or after 1st August 2022, please click here.