Product Care

Protect Your product with Product Care®

Two Different Product Care Plans:

Product Care Replacement Plans

are available on selected products. If, during the Product Care Term, Your Product fails to operate as a result of an Eligible Fault, We will provide a one-off replacement of Your Product*.

Product Care Coffee Plans

are available for selected coffee machine products. If, during the Product Care Term, Your Product fails to operate as a result of a First Eligible Fault, We will repair Your Product.
If, during the Product Care Term, after the occurrence and repair of the First Eligible Fault, Your Product fails to operate due to another Eligible Fault, We will provide a one-off replacement of Your Product*.

Certainty

With Product Care®You can relax knowing Your purchase comes with additional protection.

  • 1, 2 or 3 Years Protection
    1, 2 or 3 Years Protection for Computers or 1, 2, 3 or 4 Years Protection for Electrical goods, depending on the product You have purchased
  • New for Old Replacement
    Product Care Replacement Plans: With Product Care You have certainty that Your Product is covered for a specific period for an Eligible Fault and that You will obtain a Replacement product.
  • New for Old Replacement
    Product Care Coffee Plans: With Product Care You have certainty that Your Product is covered for a specific period for an Eligible Fault.
  • Cover for Wear & Tear, Dust & Environmental Factors
    Coverage for an Eligible Fault. An Eligible Fault may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of Your Product over time or involves condensation, humidity, internal overheating and dust.
  • All Freight & Service Call-Out Fees Covered For an Eligible Fault
    All Freight & Service Call-Out Fees Covered For an Eligible Fault
  • International coverage
    International coverage
  • Transferable
    Transferable
  • Transferable
    20 Day Free Look

*Terms and Conditions

There are exclusions and limitations to Product Care. This includes a limitation of the value of any replacement product plus any freight costs associated with that replacement cannot exceed the Original Purchase Price of Your Product. This page should always be conjuction with the Terms and Conditions for Product Care® Replacement (Computers) and Terms and Conditions for Product Care® Replacement and Coffee Plans (Electrical). Learn more about Product Care®.

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